Archive for category web 2.0

Ruling the Online World

Oct 11

Posted by Robert Stinnett in web 2.0 | View Comments

A colleague of mine and I play a game on Facebook called Mafia Wars. It’s been probably a good 10 years since I really got into a computer game, but I’ve become pretty addicted to checking in on my Mafia several times a day. I find myself in a contest of sorts with others I know to see how fast I can grow my Mafia and outrank them. Call it healthy competition; and since winter is already starting to show it face around these parts it gives me something to do other than watch TV!

I got to thinking about the motivation behind Mafia Wars and why people visit sites in general online. We hear a lot of talk about social media and interaction online, but we often overlook one of the big reasons people keep returning to sites over and over again – competition with others.

Sure, one of the primary reasons we visit any site to begin with is because we have an interest in what the site is providing. Take me for example, I have a big interest in automotive, tinkering around the house, reading and (of all things) Kmart. So it should come as no surprise that some of the sites I visit on a daily basis are:

ManageMyHome.com – Sears site for getting ideas, sharing projects and finding out tons of information about things in and around your house. I just recently discovered this site and have been having a lot of fun building up my profile and finding new ways of doing things around the house.
CarTalk.com – Online home of Tom and Ray from NPR and their hilarious Car Talk radio show. Tons of great automotive advice plus forums full of tips, tricks and laughs!
Amazon.com – What can I say, every book (plus just about everything else) you could ever want.
MyKmart.com – Online customer feedback site for Kmart stores. Great way to relive memories of the home of the blue light special, as well as give feedback on what you think could make Kmart really shine.

Those are just four sites I find myself visiting pretty regularly. So I went to those sites and found out something rather interesting. Not only was I an active participant, but in many cases I was also engaged in “healthy competition” with others in a ranking scheme of some sort setup by the website.

Over on Amazon.com I checked and I was currently ranked 261 in the top reviewer list. Wow! I could hardly believe it – out of all the people on Amazon who have ever wrote even a single review, I was ranked in the top 500! Heck, I was even close to the top 250!

Of course this is now a motivating factor for me to come back to Amazon again and again and make sure that I continue to climb in the rankings. It’s like a badge of honor. In fact, as you can see in the picture on the left, Amazon already gave me a badge of sorts — “Top 500 Reviewer”. Talk about stroking a person’s ego and making them want to come back and write even more!

Over at MyKmart.com the competition was in full force – I was ranked #4! Wow! Now I’m in the top 5. If that isn’t a motivator for participation, I don’t know what is. Again as you can see below, there were plenty of badges of honor attached to my profile. At Kmart I’d earned the “President’s Circle” ranking as well as a Shutter Bug award.

So what’s my point about all this? Merely that a major driving force behind website loyalty nowadays is the ability to be ranked. We all know that sites must be interactive (Web 2.0) and non-static, but it seems when you add in an element of ranking – or even just adding in a rewards system where you assign badges or gold stars of some sort – then you really start increasing your customer/reader loyalty. People are more apt to return to a website where they have a way of checking up on things, such as where they rank or how many responses they have received since their last visit.

Now if you will excuse me, I have to get back over to Amazon – I have to break through to the top 250!

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Tags: interaction, ranking, web 2.0, websites

Search vs. Decision or Library vs. Librarian – The Bing Decision Engine

Jun 5

Posted by Robert Stinnett in Tech Stuff, web 2.0 | View Comments

When I was a kid growing up in St. Louis I spent many a hot summer day at the Carpenter Branch Library of the St. Louis Public Libraries. When you are a kid who loves to read, and your parents don’t have air conditioning, the library is a “cool” place in more ways than one! It was back then when I discovered the power of the card catalog (which was computerized) versus the librarian. Sure, the card catalog could return a ton of listings on my search query – but it was the librarian who could actually understand what I was trying to find and in what context and then guide me to the material that would be most beneficial to me. It’s this same model that Microsoft is now using for their newly launched Bing.com search engine.

Bing bills itself as a decision engine and promises to free us from search overload. I have to admit, I’ve been using it for two days now and so far Microsoft is living up to the promise. I’m highly impressed at how Bing can focus in on determining what I am asking and trying to give me relevant results instead of just throwing everything in its database at me.

Case in point. I’ve recently became a very active fitness buff (feel free to come follow my progress over on Nike+) and wanted to pick up a new pair of Nike Shox M1+ running shoes. I had went to the mall after work and didn’t really see what I wanted, so though OK I would give Bing a try. Not only did Bing find me the shoes at $20 less than I expected to pay, but it also found them locally at a store I had walked right past in the mall! Now THAT is relevant results that I can use!

Ok. So maybe Bing just got lucky. Time to throw it some curve balls. I live in a rather small town of about 10,000 in Missouri called Boonville. Nice place, and a great river town. We don’t have a whole bunch of restaurants, but we got enough to give us the variety we need – and they are all locally owned for the most part. I asked Bing to show me the restaurants local to me. I was impressed when the results came back with not only the restaurants, but pricing and reviews as well. Cool!

Now of course there are always a few rough edges in any new products, so I have to admit that a few restaurants from nearby Columbia, MO (about 20 miles down the road) snuck in – but hey, to be fair, the same thing happens over on Google as well.

What Bing is doing, and I think doing rather well, is that it is just not throwing back a bunch of results like a typical search engine does and saying “have fun”. It’s actually trying to narrow down your query and focus in on relevant results that fit the context of what you are searching for. Just like the librarian at the library, Bing is trying to understand exactly what you are needing and not just throwing back the entire card catalog at you.

I’ve been a Google fan for years because even though it threw back all the results, it threw them back in a manner where at least in the first 20 or so I could find something that was relevant and then go from there. Now with Bing I’m finding that I’m getting back relevant results on the first try which is really nice.

Has Microsoft finally found their footing in the search engine marketplace? I think so, and I think in finding their footing they have also reinvented search and coined a new phrase which I predict will be around for a while to come – the decision engine.

Google, Yahoo, Ask and others – meet the new librarian. It’s name is Bing.

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Tags: Bing, decision engine, microsoft, search engines

Are Blogs So 2000 and Late?

Jun 3

Posted by Robert Stinnett in Social Media, web 2.0 | View Comments

Is it just me, or are blogs becoming yesterday’s news? I realized today that it had been a month since I updated my blog here and thought about what to write to keep it fresh. It dawned on me that perhaps what I was trying to do was fit my lifestyle to the tool instead of the tool helping me with my life. Let me explain.

Blogs were great back in the days when pretty much all the content came from the “big companies”. Blogs were a way for people to have their voice heard and to actually use the web interactively instead of just one-way. It was no longer acceptable on the web to have a static web page in which you blasted out information about your product/company/etc and only update it once a year and have no way for the readers to interact with you and the content. Blogs allowed us (and businesses) to update their sites non-stop and for discussions to be two-way. They were the first step into the Web 2.0 world.

Today, blogs are just a pain to maintain – at least from my perspective. It’s so much easier for me to Tweet my current thoughts via Twitter in 160 characters or less, or to update my Facebook status (and even then I’m wondering is Facebook is getting to be a little 2000 and late). In a nutshell, I find that Twitter is giving me everything I need without taking up a lot of my time. Even better, its allowing me to find the topics that interest me via a real-time search engine. The important stuff bubbles to the top because of the re-tweeting taking place, and those people I trust the most I follow so I can always see what they have to say.

Now before I say blogs are dead and gone, let me state I do think that blogs still have a purpose. After all, you can’t dive very deep into a subject when you are limited to 160 characters! I think blogs are becoming the website instead of being a part of the website. Take my site for example, sure I have this “blog” if you will on the front page – but really the entire site is a blog. I’ve just adapted it to display the information I care about. I might not update it for a month, or I may update it every day for a week – but the idea here is to share information that I want others to add to and use over time.

Compare this to Twitter where I am interested in sharing information and collaborating in real-time. A year from now (or even a month from now) I am not interested in what happened on Twitter 30 days ago – I only want to know what is going on right here and right now. A real-time search engine.

Blogs at one time were the public squares of our time – where everyone went to shout out their thoughts, opinions and advice. Today that role has been taken over by Twitter – and instead of a lengthy speech we hoped a few people would read now have bullet points that we shout out to the crowds in short, digestible chunks. Sort of like moving from a Microsoft Word document to a PowerPoint slide if you think about.